Privacy Policy
Last updated: 5 May 2026
Information we collect
We may collect name, mobile number, appointment request, department interest, test request, prescription details, report details and messages that you voluntarily submit through the website, phone call, WhatsApp or in person.
How we use information
- To respond to appointment, test, report and consultation requests.
- To coordinate test preparation, timing, report collection and follow-up communication.
- To send health awareness messages only where consent has been given.
- To maintain service quality, patient safety and clinic records where required.
Health information
Health details may be sensitive. Share only what is necessary for the requested service. Online messages are not a substitute for medical examination or emergency care.
Consent and withdrawal
When you submit the opt-in form, call, or message the clinic, you consent to being contacted for the stated purpose. You may request that promotional or reminder messages stop by contacting the clinic number.
Sharing information
Information may be shared with clinic staff, doctors, diagnostic staff, service providers or authorities where needed for care, operations, legal compliance or patient safety. We do not sell patient information.
Data security
Reasonable safeguards should be used to protect information from unauthorized access, loss or misuse. No website, phone or messaging system can be guaranteed completely secure.
Retention
Clinic and diagnostic records may be retained as required for medical, operational, legal or regulatory purposes. Non-essential communication data may be deleted or corrected on request where practical and lawful.
Your choices
- Request correction of inaccurate contact details.
- Ask to stop health awareness messages.
- Ask how your submitted information is being used.
Contact
For privacy requests, call Mahamantra Clinic and Diagnostic Research Centre at 8473021501 or visit the centre at AIIMS service road, beside Bank of India, Silbharal, Changsari, Assam 781101.
This policy is a general website draft and should be reviewed by a qualified legal professional before publication.